Subject: Tech Support Candidate - Rajat Singh
From: Rajat Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 11:49:35 -0500

| | Tech Support Test

Name | Rajat Singh
E-mail | [email-masked]
Phone Number | (+91) 8512878281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | IDS | Quality checker | August | 24000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Follow these steps to open the website (www.ndtv.com)-
1- Check for internet access on your device, click on internet access button located on bottom right corner of your home screen.
2- Restart internet browser.
3- Click on menu button on your browser and go to History.
4- Click on clear browsing history located at the bottom.
5- Recheck the website address and press enter.
6- Your website will open safely.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to mobile phone-
1- Press power on button of Bluetooth speaker.
2- Turn on Bluetooth of your mobile phone.
3- Go to Bluetooth settings.
4- Click on Pair new device and wait for few seconds till the name of your Bluetooth speakers appear on your screen.
5- Click on the Bluetooth speaker name and click pair on the pop-up which appears on your screen.
6- Your Bluetooth device is connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

I am always responsive with positive attitude towards a customer. I take complete accountability & ownership of my actions.
I try to understand Customer's issue first before rushing to solutions. I show willingness to help first by listening to customer's complaints thoroughly.
With my past experiences, I have learned to stay calm in an argument and solve each problem consecutively.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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