Subject: Tech Support Candidate - RAVI DIXIT
From: RAVI DIXIT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 11:10:30 -0500

| | Tech Support Test

Name | RAVI DIXIT
E-mail | [email-masked]
Phone Number | (+91) 9891074749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
CCTV, FIXED ASSET, ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Roop Rubber Mills Limited | Asst. Engineer | 09 August 2021 | 22000
Previous Employer 1 | R S BARCODERS PVT LTD | HARDWARE ENGINEER | 25 October 2018 | 19350
Previous Employer 2 | Quantaran Systems India Pvt LTD | Project Engineer | 20 September 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we check internet is working or not.
If internet is working then speed check because without internet speed site will be not load.
Some sites does not support on old new or old browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In simple way power on of Bluetooth speakers and Now
go to Bluetooth option & turn on of our mobile.
After that search new device option

Our model number of speakers with name will be show on mobile search options and then connect easily
Keep enjoy music with soft sound .

Thanks

What according to you makes you a good candidate for customer service or technical support job?

Customer sutisfection Is on top priority for customer service.
A good technical support person always doing our job with responsibility, security of Data and politely work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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