Subject: Tech Support Candidate - Parimal Talukdar Parimal
From: Parimal Talukdar Parimal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 09:37:31 -0500

| | Tech Support Test

Name | Parimal Talukdar Parimal
E-mail | [email-masked]
Phone Number | (+91) 8927653577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infiflex Technologies Pvt Ltd | Sr.operation associate | 15th December 2021 | 20000
Previous Employer 1 | Teleperformance | Customer service executive | 23rd December 2018 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check whether my browser is asking for an update or not If it is already updated then I will clear cache files and will try again after that if the issue remains then will contact the server support via online report section

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth in the speaker
2.Open the Bluetooth section by clicking the taskbar
3.Search for the nearby device
4.Click on the correct device and mark as paired
5.Bluetooth is connected

What according to you makes you a good candidate for customer service or technical support job?

One side I'm very much okay to interact with the customers and other side I'm confident with my skills to provide technical support
So I must say both of the role suitable for me but according to the career opportunities Technical support is the best option to choose

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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