Subject: Tech Support Candidate - Vishnu Babu
From: Vishnu Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 07:31:22 -0500

| | Tech Support Test

Name | Vishnu Babu
E-mail | [email-masked]
Phone Number | (91) 7907834164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vivo Mobile India Pvt Ltd | Customer Care Executive | 09/11/2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will tell to check the internet connection and speed.
2. Is using wifi or mobile data.
3. Ask to turn off the internet and to reconnect the internet connection.
4.Then open the setting>dual sim>connection type>2/3/4G.
5.Reset Access Point Name
6. Turn on Flight mode and off it.
7.Restart Handset.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn the mobile bluetooth ON.
2. On the option visible to all.
3.Turn on the bluetooth speaker on and click on pair button.
4.On handset bluetooth speaker name will show and then clock on it to pair.
5. Bluetooth will connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I can handle customer query very wisely and i am very polite when it comes to interact with the customers and i have enough knowledge of handset and settings which will definitely help customer to resolve their problems easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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