Subject: Tech Support Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 06:17:32 -0500

| | Tech Support Test

Name | Deepak Singh
E-mail | [email-masked]
Phone Number | (+91) 8076916873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lamed heathcare Pvt Ltd | Customer support executive | 15 november | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all when I try to open a site it shows an error then I clear all the cockies and history then problem is solved
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will open the speaker bluetooth then I open my phone bluetooth and I will refresh the bluetooth then speaker bluetooth shows then i click here and connect the bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude you should soft spoken and good listeners
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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