Subject: Tech Support Candidate - Aman Shukla
From: Aman Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 05:57:59 -0500

| | Tech Support Test

Name | Aman Shukla
E-mail | [email-masked]
Phone Number | (122006) 8381815126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oxygen services India Pvt Ltd | Technical support executive | NA | 15713
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will delete the cookies and history then I will check for site restrictions after that I will restart the computer
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the speaker then I will go to mobile Bluetooth settings then search the Bluetooth device and tap on the device name .
What according to you makes you a good candidate for customer service or technical support job? | I have 1 year experience in technical support and I am trying to best troubleshoot
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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