Subject: Tech Support Candidate - nishant yadav
From: nishant yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 05:15:51 -0500

| | Tech Support Test

Name | nishant yadav
E-mail | [email-masked]
Phone Number | (110041) 9818158029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RTDS | Cloud telephonic engineer | Currently working | 25k + incentives
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check web adress type
Also check the latency of internet
Try to clear chache and cookies of the browser and refresh the page

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker in some cases we need to press the button and then scan in our mobile device as new device then we can see the name of the speaker and click to pair it confirm a passkey after clicking on yes it gets connected
What according to you makes you a good candidate for customer service or technical support job? | As per me the best thing is to completely listen rhe customer and be patient so that we can understand the client requirements and resolve that accordingly. We need to have a polite conversation so thar we can make client trust us and build a bond with client in order to provide first call resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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