Subject: Tech Support Candidate - Priyank Tripathi
From: Priyank Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 04:52:54 -0500

| | Tech Support Test

Name | Priyank Tripathi
E-mail | [email-masked]
Phone Number | (+91) 8552996597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BP Business Solutions | SME | |
Previous Employer 1 | Amazon Development center, Pune | Resolution Specialist | 25 Feb, 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The usual steps to troubleshoot such issue are-
* Restart my device.
* Make sure the internet connection is working fine.
* Check if the website is down for everyone or just me using a website checker.
* If website is down for everybody, wait and try to open later.
* If website if down only for me, I'll use different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on speaker that makes it discoverable.
6. On your mobile, select your speaker and that's it, you're now connected.

What according to you makes you a good candidate for customer service or technical support job?

I completely understand what customer service is and how make a customer feel wow by my service.
My previous experience has taught me a lot about how to please a customer by providing an appreciable service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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