Subject: Tech Support Candidate - Angrez Singh
From: Angrez Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 04:24:22 -0500

| | Tech Support Test

Name | Angrez Singh
E-mail | [email-masked]
Phone Number | (91) 9888322558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Otipy | process trainer | cureently working | 38000
Previous Employer 1 | collegedekho | process trainer | 25july2020 | 32000
Previous Employer 2 | Foodpanda | process trainer | 13march2019 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection
2. Check the URL spellings
3. Check the restricted sites by opening the browser settings
4. contact the IT person

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the BT speaker
2. Switch on the BT on your phone
3. Pair the device by tapping on the device's name showing in your phone
4. speaker will give get paired and give confirmation either by blinking the light or by speaking

What according to you makes you a good candidate for customer service or technical support job? | Good soft skills and sound technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |