Subject: Tech Support Candidate - Abhishek Gupta
From: Abhishek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 04:18:58 -0500

| | Tech Support Test

Name | Abhishek Gupta
E-mail | [email-masked]
Phone Number | (91) 8104363688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsen Kumar LLC | Sr. Executive IT Service Delivery | NA | 26555
Previous Employer 1 | RoundAbout Technologies | System Engineer | Dec 31, 2018 | 21000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I have done the below-mentioned troubleshooting steps to check the error:
Step 1:Check the internet connectivity
Step 2:Check the same link is accessible for the other user or not?
If the same link is accessible on other user's system:
Check with Network and Server team the NDTV website is allowed for the user or not?
If the link is allowed:
Step 1: Ping the NDTV URL
Step 2: Clear the cache, history of the browser and reopen the same link.
Step 3: Run the flushdns command with administrative privileges.
Step 4: Check the blockage in the network section using F12 key on the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the Bluetooth Speaker
Step 2: Turn on the Bluetooth of the mobile phone to which the device is to be connected
Step 3: Paired both the devices
Step 4: Now the Bluetooth speaker is connected to our mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | It's all about our positive attitude like we should be soft-spoken, good listeners, problem solvers, helpful, team builders and know how to connect the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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