Subject: Tech Support Candidate - Saman Aqdas Usmani
From: Saman Aqdas Usmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 04:14:31 -0500

| | Tech Support Test

Name | Saman Aqdas Usmani
E-mail | [email-masked]
Phone Number | (91) 9897893301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jamia Tibbiya Medical College | Admin Asstt | Friday | 14080
Previous Employer 1 | D.U.Medical College H & R C | Clerk cum Computer Operator | | 9000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I have to make sure about internet connectivity. If net searching the results properly then not a internet problem. Then must be a website down problem that can be checked through website checker page down for everyone or just me in preferred browser. Restart the pc can be another solution too.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-I have to enable bluetooth in both devices.
2-In mobile bluetooth have to search bluetooth tethering by speaker bluetooth name.
3- finding the device in bluetooth taping the name of speaker can be connected the device.
4- The status of bluetooth must be shown connected.

What according to you makes you a good candidate for customer service or technical support job? | Soft spoken, Willingness to help the customers with positive attitude, maintaining the business relationship with customers, communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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