Subject: Tech Support Candidate - gaurav bist
From: gaurav bist <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:56:42 -0500

| | Tech Support Test

Name | gaurav bist
E-mail | [email-masked]
Phone Number | (91) 9958063358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Balance hero india | manager | 24th dec | 66000
Previous Employer 1 | mobikwik | operations analyst | 17 apr'17 | 24000
Previous Employer 2 | Infoedge | executive | 12 nov,15 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the url first.
2. Then will check the internet connection
3. check any block from firewall
4. will google it directly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth on both devices
2. Search the device on mobile
3. Pair the both devices
4. tap on connect

What according to you makes you a good candidate for customer service or technical support job? | . Due to my previous experience in the customer service field, I have developed many skills that I can leverage to successfully fulfill this role. I enjoy working with others, resolving customer inquiries and building feedback systems that help raise satisfaction rates. The opportunity to become a member of your team.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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