Subject: Tech Support Candidate - Varun Sharma
From: Varun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:23:15 -0500

| | Tech Support Test

Name | Varun Sharma
E-mail | [email-masked]
Phone Number | (91) 7428067841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Doubtnut | BDE | 28th may 2021 | 32000
Previous Employer 2 | Concentrix | CSA | Dec 2019 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Clear cache
2. Restart the browser, if still not working then open it on another browser.
3. Check the internet connection.
4. Clear browsing history.
5. Clear cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth in your phone.
2.Turn the speaker on.
3. Search for the bluetooth speaker name in phone to connect it.
4. Select the name of the speaker and connect it.

What according to you makes you a good candidate for customer service or technical support job? | I can listen to the customer better and can give my best to resolve their issue. I can be empathetic with customer so that customer will feel relaxed while I resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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