Subject: Tech Support Candidate - Amit Maindoli
From: Amit Maindoli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 03:23:10 -0500

| | Tech Support Test

Name | Amit Maindoli
E-mail | [email-masked]
Phone Number | (+91) 9027179947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Technical Support Associate | 30th July 2021 | 25000
Previous Employer 2 | Ienergizer | Jr. Engineer | 3rd Aug 2018 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to open website in another browser, Check the URL and at last clear cookies and cached data by clicking 3 dots on the top right side corner.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth and mobile Bluetooth.  Scan for Bluetooth devices on mobile phone and start pairing.
What according to you makes you a good candidate for customer service or technical support job? | Active listening, Professionalism and provide resolution on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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