Subject: Tech Support Candidate - Manjusha Gupta
From: Manjusha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:54:32 -0500

| | Tech Support Test

Name | Manjusha Gupta
E-mail | [email-masked]
Phone Number | (91) 9899838545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Production Specialist | | 16000
Previous Employer 1 | Tech Mahindra | Customer Service Associates | 31 January 2021 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check to all Error in the Google Chrome Browser.
2. Refresh the Page on F5 Key
3. Try of Re-login
4. Restart the Computer / Laptop.
5. Again trying to re-login the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Scroll down the page and tap Bluetooth Option.
2. Going to setting and Connection Devices
3. Pair New Device.
4. Tap to Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | Customer Support Associate (Voice Process / E-mail) are responsible assisting customers with any inquiries while ensuring the highest standards of Customer Support are met. Depending on the industry and company, duties vary from helping customer resolve purchasing problems to assisting customers with relevant products and services.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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