Subject: Tech Support Candidate - Prasad P
From: Prasad P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:54:05 -0500

| | Tech Support Test

Name | Prasad P
E-mail | [email-masked]
Phone Number | (+91) 9952527176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Blizpath | Technical Experts | 15-11-2021 | 25000
Previous Employer 1 | Unisys | Technical support | 12-05-2021 | 38000
Previous Employer 2 | 3i-infotech | Technical support | 30-11-2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity
Browser configuration,proxy configurations,
clear the the browser cache

Try to open the www.ndtv.com different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of Turn on the Bluetooth both device
Add to paired connect the both devices

What according to you makes you a good candidate for customer service or technical support job? | Great interact the customer communication,Provided the easy step Guide to the the Every steps to the the client
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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