Subject: Tech Support Candidate - VISHAL SRIVASTAVA
From: VISHAL SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:48:35 -0500

| | Tech Support Test

Name | VISHAL SRIVASTAVA
E-mail | [email-masked]
Phone Number | (91) 8318655809
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Fatehpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HIREMEE | TERRITORYMANAGER | CUREENTLY WORKING | 46000
Previous Employer 1 | BRICKWORK RATINGS INDIA PVT LTD | BDM | AUG 2019 | 38000
Previous Employer 2 | ICRA LTD | BDO | JUNE 2016 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my Connection to the Internet, then I will check whether the website is blocked by the browser for this, I will click the padlock to see in the address bar.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will open the setting and click the BlueTooth bar.
then will find out the available user or required user.
then connect it after that

What according to you makes you a good candidate for customer service or technical support job?

I am having more than 10 Years of experience in Customer Interaction. I have a good ability to communicate with clients and engage them till the close of the sale. I believe in after-sales service, which creates the market base. Now I want to explore myself in the international market to deliver the service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |