Subject: Tech Support Candidate - Naina solanki
From: Naina solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:45:09 -0500

| | Tech Support Test

Name | Naina solanki
E-mail | [email-masked]
Phone Number | (201301) 9149246086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ROORKEE
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Morena technologies | Customer service | Sep 2019 | 14000
Previous Employer 1 | Exl services | Customer service | 2020 | 25000
Previous Employer 2 | Ienergizer | Customer service | 2021 sep | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the Problem Is on Your End or Theirs. ...
Browse a Cached Version of the Page. ...
Disable Add-Ons and Other Interfering Software. ...
Check Another Browser or Incognito Window. ...
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable bluetooth in our phone
Then search for the relevant device and select to connect

What according to you makes you a good candidate for customer service or technical support job?

I have a good experience in connecting with customer  since I have worked for a good 3.8 years with coordinating with several clients

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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