Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:42:40 -0500

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (91) 9988438663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Octopus Tech | Customer support Exicutive | Oct 2021 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check the internet connection.
2 Check, if flight mode is on then browser also doesn't fetch site.
3 Refresh the PC.
4 restart the PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the bluetooth
2 Open setting in phone or diret open bluetooth setting.
3 Click on "Search for new device".
4 Now bluetooth device is must showing there just select the correct one.
5 Now the device automatically connected and also will be showing.

What according to you makes you a good candidate for customer service or technical support job? | I don't have experience in tech support but I have knowledge of various troubleshooting of computer system.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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