Subject: Tech Support Candidate - Varinder kumar
From: Varinder kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:36:46 -0500

| | Tech Support Test

Name | Varinder kumar
E-mail | [email-masked]
Phone Number | (+91) 7009557242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pathankot
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclerx | Senior Quality analyst | 31 August 2021 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step: check the website address whether is correct or not then, Delete the cache and cookies of the browser.
Second step: Open the browser in private window and run the website. Then check the browser settings and proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of the mobile and speakers as well.
2. Try to pair the both the Bluetooth.
3. Congratulations Bluetooth are connected and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | Aa I have technical background, I have done electronics and communication engineering and have knowledge about technical skills and gadget's. I also have 4.4 years experience as quality analyst, so I have many ideas to resolve the technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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