Subject: Tech Support Candidate - VIRENDRA SINGH THAKUR
From: VIRENDRA SINGH THAKUR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:24:35 -0500

| | Tech Support Test

Name | VIRENDRA SINGH THAKUR
E-mail | [email-masked]
Phone Number | (+91) 8699002452
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | CHANDIGARH
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NOVAC TECHNOLOGY SOLUTIONS | SR TECHNICAL ENGINEER | | 24000
Previous Employer 1 | KVS | COMPUTER INSTRUCTOR | 06/12/2019 | 21250
Previous Employer 2 | SHRIRAM VALUE SERVICES LTD | TECHNICAL ENGG | 31/08/2017 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll check the error type if it is a network connectivity error I'll try to troubleshoot it by plugging in the Network cable properly or reconnect to my network again.
Secondly if it is a browser based error like (another instance is open ,or your need to update the Java version etc.) then I'll clear the cookies and history and then see whether the error is troubleshooted or not.
Thirdly if it is an unknown error and not recorded earlier also I'll search for the error code over the web with best possible solutions available.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker to my Mobile I need to follow the below mentioned steps:
1. Turn on the Bluetooth of my Mobile .
2. Make the Bluetooth Visibility On.
3. Turn on the Bluetooth Speaker.
4. Search for the Bluetooth Speaker in the Available Bluetooth Devices to connect on my Mobile.
5.Connect it or paired it from the Available list of devices .
6.Check whether connected message is displayed over your Mobile.

What according to you makes you a good candidate for customer service or technical support job?

1.I am silent observer and I calmly observe any problem first rather rushing for any solution available I try more time recognize the problem as I think if the problem is diagnosed properly half the Job is done.
2. It is not practically possible to be familiar with all types of problems so whenever an unfamiliar problem arrived so instead of getting nervous I found it more challenging and a new opportunity to learn and calmly search the best possible solution or practices for the particular problem and in the mean time I try to engage the user with the local troubleshooting part so that he/she may not be aware about the actual situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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