Subject: Tech Support Candidate - Khushboo Singh
From: Khushboo Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:08:07 -0500

| | Tech Support Test

Name | Khushboo Singh
E-mail | [email-masked]
Phone Number | (700046) 8583852942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Tangra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer deligt | Anytime | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refresh my phone first and retry to open the server if the issue persists i will try to restart my phone and if still i get the same issue i will contact their customer support.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Fist we will have to switch on bluetooth speaker and our phone bluetooth then we wil have to search for available device there we will get an option to pair the bluetooth speaker to our phone we have click in pair then it will get connected
What according to you makes you a good candidate for customer service or technical support job? | Listening to customer's problem pacifying them and then try to give whatever best resolution we have from our end.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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