Subject: Tech Support Candidate - Anubhav Gupta
From: Anubhav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:06:47 -0500

| | Tech Support Test

Name | Anubhav Gupta
E-mail | [email-masked]
Phone Number | (91) 9044584451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 23A, Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | CSA | 8november | 15500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i will check if there is any spelling mistakes or Grammatical mistakes in the website, if not will look into my internet connection that is if it’s working or not and will also check if the website is legitimate or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly will open bluetooth on both devices.
Secondly will go into bluetooth settings and select the speaker on our phone and tap on Pair device.
Thirdly, there will be a prompt of code to pair the devices and will tap on pair.
We are good to go

What according to you makes you a good candidate for customer service or technical support job? | I am a hospitality graduate and i am aware of how to deal a customer when they are angry or have grievances.I know how to be calm and composed and I am aware that the grievances of the customer are against the product/services and not directly against me as Employees generally take it personal.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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