Subject: Tech Support Candidate - Anjali gupta
From: Anjali gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 02:05:56 -0500

| | Tech Support Test

Name | Anjali gupta
E-mail | [email-masked]
Phone Number | (807) 6580214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Caonweb | CSM | Currently working |
Previous Employer 1 | Omnist Techhub | BDE | April 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we'll try to reload a site and remove all the cache and cookies ( unwanted) by saving all the required password. Then we again reload site and still if its not working then we'll restart the system checkout the network connectivity properly and then again reopen the site hopefully it will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Scroll up the above panel wj
What according to you makes you a good candidate for customer service or technical support job? | Proper solution to the customer query or make them believe that it will be resolve soon and help them as much as possible to make them satisfied with the service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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