Subject: Tech Support Candidate - Harsh Pandita
From: Harsh Pandita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 01:59:42 -0500

| | Tech Support Test

Name | Harsh Pandita
E-mail | [email-masked]
Phone Number | (70066) 44109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Resolution specialist | NA | 41000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I would clear the cache and cookies in my computer. Then I would like to restart my computer and open the browser. After that I would like to open the website and it will be good to go.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on your mobile phone.
2. Pair the device with the mobile phone.
3. Connect the device and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job is good for me because I have been in the customer service industry for almost 3 plus years and have the experience to handle clients as well as customers under pressure situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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