Subject: Tech Support Candidate - Arun Raj
From: Arun Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 01:24:59 -0500

| | Tech Support Test

Name | Arun Raj
E-mail | [email-masked]
Phone Number | (91) 8826368846
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | nehru nagar-65 south delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HDFCLIFE | RM | july2021 | 18k
Previous Employer 2 | anika global | BDE | august 2016 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will refresh the page and check whether the internet connection is working or not. Still  having trouble logging  to the website  then clear the cache and cookies and check any update of the browser is due or not. After doing all  troubleshooting  still its showing error then there might be maintainance or server might be down.-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first you need to on the speaker
then go to moblie setting.
Tap the bluetooth option.
Turn on bluetooth and then a list of avaliable device will appear.
check whether the speaker name is listed or not , if listed select the bluetooth device name and that's it, connected.
If not listed then restart the bluetooth speaker and get connected.

What according to you makes you a good candidate for customer service or technical support job? | The person should have good communication skills and interpersonal skills, customer focus,approach and engage, should be polite and good listener
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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