Subject: Tech Support Candidate - Amit Maindoli
From: Amit Maindoli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 01:23:49 -0500

| | Tech Support Test

Name | Amit Maindoli
E-mail | [email-masked]
Phone Number | (+91) 9027179947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Technical support | 30th July 2021 | 25000
Previous Employer 2 | Ienergizer | Jr. Engineer | 3rd Aug 2018 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to open website in other browsers. Cross check the URL and at last we will clear cookies and cached data by clicking on three dots on top right side corner.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth and mobile Bluetooth. Scan for Bluetooth devices on mobile phone. When it will show Bluetooth name start pairing and connect.
What according to you makes you a good candidate for customer service or technical support job? | Active listening, Professionalism and providing timely resolutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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