Subject: Daily performance summary for LiveSalesman team for Nov 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 3 | 21 | 0 | 5 | 29
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 10 | 0 | 3 | 16
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 6 | 1 | 1 | 0 | 7 | 15
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 5 | 5 | 23 | 0 | 0 | 33
Amir Aziz | 0 | 1 | 4 | 6 | 1 | 12
Jok Kuol | 0 | 8 | 34 | 0 | 0 | 42
Mohammad Faizan | 0 | 3 | 31 | 0 | 0 | 34
Ankit Kumar | 0 | 0 | 12 | 0 | 1 | 13
Syed Ataullah | 0 | 0 | 1 | 0 | 1 | 2
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 15 | 15
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 21 | 137 | 6 | 34 | 216

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 24
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 3
| | Delivery Status | 26
| | Missing items\parts | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 8
Customer Services Total | | | 90
Live Sales | Pre-Sale | Help placing new order | 3
| | Live assist | 4
Live Sales Total | | | 7
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
No Answer Total | | | 3
Mattress Related | Post-Sales | Spring issue | 1
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 5
| | Store Availability | 3
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 6
| | Delivery Time | 6
| | Return Policy | 1
| Product Related | Product Specification | 49
PreSales Total | | | 79
Grand Total | | | 181

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 3 | 0 | 0 | 0 | 0 | 6
Ankit Kumar | 2 | 2 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 6 | 0 | 0 | 0 | 0 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 7 | 3 | 4 | 4 | 1 | 6 | 25
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 1 | 4 | 7
Ankit Kumar | 12 | 0 | 1 | 3 | 1 | 3 | 20
RAMI KASSAM | 0 | 0 | 0 | 3 | 3 | 2 | 8
Waseem Ahemad . Khan | 9 | 1 | 4 | 2 | 0 | 4 | 20
Abu Sufian | 4 | 3 | 0 | 6 | 0 | 2 | 15
Amir Aziz | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 3 | 0 | 2 | 0 | 0 | 0 | 5
Mohammad Faizan | 3 | 2 | 2 | 0 | 0 | 0 | 7
Grand Total | 39 | 9 | 14 | 20 | 6 | 21 | 109

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 1 | 1 | 1 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 2 | 1 | 0 | 2 | 7
Murtaza Kutiyanawala | 0 | 2 | 3 | 1 | 1 | 2 | 9
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 0 | 2
Ankit Kumar | 2 | 0 | 0 | 3 | 0 | 0 | 5
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Yousef Mutahar | 8 | 0 | 0 | 0 | 0 | 0 | 8
Abu Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 4 | 7 | 6 | 2 | 5 | 46

Please feel free to reach out for any further clarifications.