Subject: Tech Support Candidate - Rakesh Chhibber
From: Rakesh Chhibber <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 20:58:39 -0500

| | Tech Support Test

Name | Rakesh Chhibber
E-mail | [email-masked]
Phone Number | (881) 0422699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NBCL MKTG. P LTD | CSR | 07/03/20 | 34
Previous Employer 1 | Magnious Solutions | Tech sales exe. | 04/11/16 | 30
Previous Employer 2 | Australian Financial Market | Sales Officer | 15/12/15 | 22

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | check website address spelling. Check internet connected. Will try other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speaker. Turn on bluetooth on mobile and select speaker model. Check device is connected with mobile.
What according to you makes you a good candidate for customer service or technical support job? | I am a active listener, have patience and would always provide one call resolution to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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