Subject: Tech Support Candidate - RITI SRIVASTAV
From: RITI SRIVASTAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 19:31:59 -0500

| | Tech Support Test

Name | RITI SRIVASTAV
E-mail | [email-masked]
Phone Number | (+91) 7379474030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | KAROL BAGH
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NO | N/A | O | 0
Previous Employer 1 | NO | N/A | 0 | 0
Previous Employer 2 | NO | N/A | O | 0

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page
Make sure Javascript is enabled
Make sure cookies are enabled
Clear the cache and cookies
Update the Web browser
Restart Web browser
Try another Web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down top of the screen
Tap bluetooth
Pair Bluetooth device
Connect

What according to you makes you a good candidate for customer service or technical support job?

Active listening
Clear communications
Comfort multitasking
Product & service knowledge
Teamwork
Customer satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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