Subject: Trainer Candidate - Anand Jha
From: Anand Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 13:22:34 -0500

| | Tech Support Test

Name | Anand Jha
E-mail | [email-masked]
Phone Number | (91+) 9205339034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Do Mobile India Pvt Ltd | NSM | March,20 | 150000
Previous Employer 1 | Reach Infocom | NSM | Nov,16 | 125000
Previous Employer 2 | Celkon Mobile | Service head-North & East India | 2014 | 95000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | A dynamic professional with 20 years of extensive experience in Business Development, Marketing Operations, Distribution & Supply Chain Management,Strategy Planning,. Currently Heading Business for  East India in   Do Mobile India  Pvt Ltd.,
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | A dynamic professional with 20 years of extensive experience in Business Development, Marketing Operations, Distribution & Supply Chain Management,Strategy Planning,. Currently Heading Business for  East India in   Do Mobile India  Pvt Ltd.,

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

What according to you makes you a good candidate for this position?

An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities.

A strategic planner with experience in implementing and managing processes for business excellence and achieving maximum customer satisfaction.

Proficient in strategic planning, market plans execution, competitor and market analysis, staffing, management reorganization and targeted marketing.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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