Subject: Tech Support Candidate - Noopur Bajpai
From: Noopur Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 10:59:06 -0500

| | Tech Support Test

Name | Noopur Bajpai
E-mail | [email-masked]
Phone Number | (+91) 9377551605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zomato | Executive | N/A | 24200
Previous Employer 1 | Vodafone | Executive | 16/04/2021 | 22500
Previous Employer 2 | Motif | Process Specialist | 31/12/2010 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try and open another website to see if it is opening.
I will try and open www.ndtv.com in other browsers
I will clear the temporary internet files from the computer (cache, cookies, and history)
I will restart my computer and open the website again.
If it is still showing an error, I will take help from the help section for troubleshooting and maybe take help from youtube videos.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2) Tap the Bluetooth option
3) Turn on Bluetooth
4) A list of available devices will appear.
5) If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6) On your mobile select your speaker and that’s it.

What according to you makes you a good candidate for customer service or technical support job? | I have skills and experience of working with BPO, both Voice and Non-Voice. I have worked with BPOs, both Domestic and International.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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