Subject: Tech Support Candidate - Rohit Dwivedi
From: Rohit Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 10:02:53 -0500

| | Tech Support Test

Name | Rohit Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 9717571366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KANPUR
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Isource Noida | Market Research Analyst | 9/11/2021 | 18k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check tha internet connection
if internet is working fine
i will be checking tha browser settings
and even if the problem doesn't solve i will be checking the URL to fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker
Turn on the mobile bluetooth
start the pairing process
and after completing the pairing process
the device is configured and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

I can speak and understand Hindi & English language which helps me to handle the customers in the northern region
as well as i am good at communication to handle the customers

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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