Subject: Tech Support Candidate - AMAL ROY
From: AMAL ROY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 09:38:13 -0500

| | Tech Support Test

Name | AMAL ROY
E-mail | [email-masked]
Phone Number | (91) 8917228863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | mahipalpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | P E Analytics Private Limited | Market Research Executive | working till now | 18k
Previous Employer 1 | Radical Minds Technologies Private Limited | Travel Executive | 19th Jan 2020 | 17k
Previous Employer 2 | Apex India Private Limited | Technical Support Executive | 18th Jan 2019 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all i will check that if any popup error is showing or not . then i will go to settings of the browser under privacy settings will clear search history and cookies all previously there in the browser history. then i will just close the browser and again restart the browser. then the website will open without any issue .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | for connecting bluetooth speaker to mobile . first of all i will turn on the bluetooth speaker and then i will turn on the bluetooth of the mobile phone . then i will scan any nearby bluetooth devices on my mobile and pair that speaker with my phone using bluetooth. then music will play
What according to you makes you a good candidate for customer service or technical support job? | for a good customer service we must have problem solving skills and patience to handle customer issues .we must be attentive and use emotional intelligence as well. we should have clear communication skills and writing skills as well. we should be creative and resourcefull and persuasion skills should be with us as well  all these qualities makes a good customer service candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |