Subject: Tech Support Candidate - Rehan Ahmad
From: Rehan Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 07:19:06 -0500

| | Tech Support Test

Name | Rehan Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8840209081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Telus Intrernational | CSR | 30 AUG 21 | 22K
Previous Employer 2 | JL Infrastructure | SCA | 28 FEB 20 | 20K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1) In this kind of situation I would first check the connectivity of the internet that it is working properly or not. If the internet would be working properly then it's fine otherwise first of all I would like to fix my internet connectivity.
And if still I would be getting the Error then I restart my browser and if I still get an Error so its a website problem

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we turn on our Bluetooth speaker and after that we pair Bluetooth speaker by turning on Bluetooth of our phone and after pairing the Bluetooth speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job?

There are some qualities inside a good candidate are
1-Good Listening
2-Attentiveness
3-Patience
4-Nice way to explain.
ETC

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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