Subject: Tech Support Candidate - Hitanshu Jha
From: Hitanshu Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 07:01:55 -0500

| | Tech Support Test

Name | Hitanshu Jha
E-mail | [email-masked]
Phone Number | (+91) 9329346886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jagdalpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hero motors corp | Sales executive | 2019 February | 12000
Previous Employer 2 | Tata motors | Customer advisor | 2018 September | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I would check my internet connection if my internet connection is all good and i am still facing error on websites than i would check if i have enabled cookies or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i would enable bluetooth on the speaker than i would enable bluetooth and search on for available devices on my mobile phone after I would pair with it.
What according to you makes you a good candidate for customer service or technical support job? | I dont have many degree's and to be honest i dont have much knowledge about  technical stuff but what do i have is that interacting with  various customers since i played a role as customer advisor by a little training about technology which i will confidently remove the obstacles between your firm and customers
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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