Subject: Tech Support Candidate - Thilagar Alagarasan Alagarasan
From: Thilagar Alagarasan Alagarasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 06:21:01 -0500

| | Tech Support Test

Name | Thilagar Alagarasan Alagarasan
E-mail | [email-masked]
Phone Number | (98401) 28982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SALEM
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comvision India private Ltd | System Engineer | Till now | 31400
Previous Employer 1 | Metro Infrasys Pvt Ltd | Project Engineer | 15-May-2021 | 26800
Previous Employer 2 | Canaan infra Pvt Ltd | Customer support engineer | 30-Aug-2020 | 21000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection on my system.
2. If there is an issue with internet connectivity, check whether the network cable is correctly connected or not.
3. If there is no issue with network cable, then I will check with ping command, whether the router is pinging or not.
4. If router is pinging then, I will check the firewall whether it's blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker power using power button.
2. Press the bluetooth button on the speaker.
3. Now turn on the bluetooth in mobile.
4. Search for the available bluetooth device.
5. Find the speaker name then, click connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Listening.
2. Patience.
3. Problem solving skills.
4. Communication.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |