Subject: Tech Support Candidate - Karishma Pathak
From: Karishma Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 05:34:43 -0500

| | Tech Support Test

Name | Karishma Pathak
E-mail | [email-masked]
Phone Number | (91) 9354768501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 33, Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinity e-services | Quality auditor | 30/9/2021 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Clear all cookies and cached images from clear browsing data.
2- Close other tabs, extensions.
3- Check other browser or incognito window.
4- Update browser
5- Update java plugin.
6- Check for malwares.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Go to mobile setting
step 2- open connections, then go to bluetooth
step 3- Search for nearby devices
step 4- Turn on bluetooth device to connect.
step 5- while connecting you would hear a noise from bluetooth.
step 6- play the music from the mobile.

What according to you makes you a good candidate for customer service or technical support job?

1. communication skill
2. Problem solving
3.Quick grasping
4.Calm disposition.
5.Interpersonal skill

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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