Subject: Tech Support Candidate - Chaya R
From: Chaya R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 05:17:12 -0500

| | Tech Support Test

Name | Chaya R
E-mail | [email-masked]
Phone Number | (91) 8073516703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
troubleshooting, Citrix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | First Advantage | Operations Analyst | 18th June | 35000
Previous Employer 1 | Convergys | Research Analyst | 21st August | 25000
Previous Employer 2 | Career Launcher | Counsellor | 30th October | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

If you don't see any of the error messages above, check to see if any of the specific problems below match what you see:

The website loads but doesn't work properly
If the website doesn't look right or doesn't work the way it's supposed to, you should check out the following articles:

Websites look wrong or appear differently than they should
Fix problems that cause images to not show
Fix common audio and video issues
Websites show a spinning wheel and never finish loading
Fix login issues on websites that require a username and password. You may receive an error similar to We were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may simply fail.
The problem only happens on a secure (https) website
Look at the web address in the location bar. Does it start with https:// (notice the "s")? If so, check if you see one of the following error messages:

For a "Warning: Potential Security Risk Ahead" error page, see the articles What do the security warning codes mean? and How to troubleshoot security error codes on secure websites.
For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue" error page, see Secure connection failed and Firefox did not connect.
For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time related errors on secure websites.
The problem only happens in Firefox
If another web browser works just fine, one of following solutions should fix things:

Firefox can't load websites but other browsers can - if you can view websites in browsers other than Firefox.
Fix problems connecting to websites after updating Firefox - if you experience connection problems after updating Firefox.
If you see the following error messages, Firefox is trying to access the Internet through a proxy server:

The proxy server is refusing connections
Unable to find the proxy server
If you connect to the Internet through a proxy, compare Firefox's settings to Internet Explorer's — see Microsoft's guide to proxy settings.

To check your connection settings in Firefox:

Click the menu button Fx89menuButton and select Settings.

In the General panel, go down to the Network Settings section.
Click Settings…. The Connection Settings dialog will open.
Change your proxy settings:
If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
Close the Connection Settings dialog.
Close the about:preferences page. Any changes you've made will automatically be saved.
The problem happens in all web browsers
This is probably a problem with your Internet connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems
A website reports that Firefox is outdated, incompatible or not supported - see How to reset the default user agent on Firefox.
Malicious website errors - if you see a "Suspected Attack Site!" or "Suspected Web Forgery!" warning, Firefox has blocked access to the website you're visiting to protect you from malware or web forgery (phishing). For more information, see Phishing and Malware Protection (Mozilla.org).
Offline mode - if you see a message about offline mode, you may have set Firefox not to use your network connection. Make sure your computer has a network connection and then:
Click File in the Menu bar (you can press and release the Alt key to temporarily show the Menu bar), then make sure Work offline is unchecked.
The page isn't redirecting properly - this problem can be caused by problems with cookies. See Websites say cookies are blocked - Unblock them for more information.
If you get a File not found error, try the troubleshooting steps in these articles:
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Troubleshoot Firefox issues caused by malware
Content Encoding Error - if you get the error message Content Encoding Error or The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression, use these steps to diagnose and fix them:
Check the settings of any Internet security applications you use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should try to remove any permissions those applications have for Firefox, and then add them again. For program-specific instructions for a number of applications, see Configure firewalls so that Firefox can access the Internet.
Follow the Standard troubleshooting steps.
This address is restricted - this error occurs when you are attempting to connect to a web server on a port that is reserved for another application. If the website you are trying to visit contains a colon followed by a number in its address (for example, http://website.com:23), try removing that portion (http://website.com) or replacing it with :80 (http://website.com:80). If this doesn't work, you may have been given an incorrect address.
DNS cache is invalid - DNS is the service that converts a website's domain name into the IP address that Firefox uses to connect to a website. This information is saved to your computer's DNS cache in order to improve speeds. However, if the DNS cache record is corrupt or the website has changed IP address, Firefox may be directed to the incorrect server. The Firefox and other browsers can't load websites article explains how to flush the DNS cache. For additional information, see https://www.whatsmydns.net/flush-dns.html.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Customer service is providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
In Addition a good candidate for customer service is its all about our attitude in addition to our academic qualification, like we should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
He/she should be aware of the latest trends in IT and software. Attention to the details and high concentration. Must have a strong characteristic and spirit for good and sound customer service. He/she should be able to work with people and must have strong communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |