Subject: Trainer Candidate - Gurmeet Singh
From: Gurmeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 05:00:58 -0500

| | Tech Support Test

Name | Gurmeet Singh
E-mail | [email-masked]
Phone Number | (+91) 8770411709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Megatask Technologies | TL-QA | 0 | 42000
Previous Employer 1 | Teleperformance | QA | 0 | 21000
Previous Employer 2 | Teleperformance | TSE | 0 | 17000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | Worked on SOP, process improvements, meeting client expectations, TCD, TNI, Bottom quartile
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | It happens in every role as it takes time to manage things and settle down them. However it depends on person ability to handle and work upon them. When I joined my last firm TL quality the business was new we and employees were in learning phase we used to get escalations from clients end but we worked as a team worked on weak agents. Bought quality percentage from red into green colours also there were months wherein we used to get zero escalations from anyone.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is just helping customers with what we have. Great is something wherein we go out of the box to resolve customers issue and make them happy customers.
What according to you makes you a good candidate for this position? | Good skills, able to manage business and team in every situation, able to understand quality domain and willing to work hard/smart to meet Quality
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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