Subject: English Language Test - Aditya Sinha
From: Aditya Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 04:31:58 -0500

| | Foreign Language Screening Test

Name | Aditya Sinha    /  (91) 7011289961    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear mam

Hope you are doing well 🙂

Thanks for reaching us So this mail is regarding the product you purchased from our online store babyshop and we just  apologise for our latency for delivering the product because of your incorrect shipment address ,so we request you to get the correct shipment address in the above mail so that we can take it as a priority and will deliver as per your availability of time

Thanks regards
Aditya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Hope you are doing well ☺️

Thanks for reaching us  and we just apologise the trouble we just received asper your request regarding your tv cabinet,so we are just contacting with our delivery partner and you will get a call from the technician within 24 hours regarding the complaint

Thanks regards
Aditya sinha

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