Subject: Tech Support Candidate - Rinku Mehra
From: Rinku Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 02:56:55 -0500

| | Tech Support Test

Name | Rinku Mehra
E-mail | [email-masked]
Phone Number | (91) 7983750610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | St Paul school | Teacher | 2020 year | 20k+ accommodation
Previous Employer 2 | Samtech | Technical support executive | 2018 year | 16k +incentive

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will refresh the page then I will make sure that JavaScript and cookies are enabled then I will clear my catch and cookies and will check if my web browser is up to date or not and will restart a web browser or will try a different one
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will go to settings on my phone will on a Bluetooth and then will check for my bluetooth speaker name and once find it will connect it.
What according to you makes you a good candidate for customer service or technical support job? | I am confident or maintain a positive attitude always and I know how to build a relationship with my customers how to gain their trust.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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