Subject: Re: Chat Audit JayWay
From: Deeksha Dadu <[email-masked]>
To: Amit Gupta <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 9 Nov 2021 07:55:37 +0000

Hi Amit,

please share audit and feedback on Jason's calls, chats and ticket handling

regards,
deeksha
________________________________
From: Amit Gupta <[email-masked]>
Sent: Tuesday, November 9, 2021 11:50 AM
To: Harsh Sharma <[email-masked]>
Cc: Pritish Nandi (LSM) <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Chat Audit JayWay

Hi Harsh,

Please find the analysis details of the chats audited for JayWay:

Chat ID: R2O5GW8WVR (Harsh) : Chat was handled really well and as per the process guidelines and expectations.
Chat ID: R2Q6G663H7 (Harsh) : Customer left the chat before providing details required for lead generation, incomplete chat.
Chat ID: R217VTJKHO (Harsh) : No response from the customer.
Chat ID: R2H9GIUXOT (Harsh) : Pretty well handled chat, he was very proactive and prompt.
Chat ID: R2J9ZSA4FQ (Harsh) : Customer left the chat before providing the lead generation details.

Best Regards,

Thanks
Amit