Subject: Tech Support Candidate - Shruti Gupta Shruti
From: Shruti Gupta Shruti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 00:41:08 -0500

| | Tech Support Test

Name | Shruti Gupta Shruti
E-mail | [email-masked]
Phone Number | (91) 7757070121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata consultancy services | IT Analyst | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will recheck my URL
I will try to understand the error and if it's a known error I will work towards the solution. If not, then i will Google it and try to figure out the solution.
I will also open debugger on browser to check the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on both devices- your speakers and your phone.
Search for speakers device name in your phones bluetooth visibility list and then connect on pair.
Pair speakers through bluetooth from your phone

What according to you makes you a good candidate for customer service or technical support job?

Great communication skills
Good problem understanding and troubleshooting skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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