Subject: Daily performance summary for LiveSalesman team for Nov 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 2 | 13 | 3 | 18
Hassan Saeed | 0 | 0 | 10 | 1 | 11
Amir Aziz | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Javed Aslam | 1 | 3 | 0 | 0 | 4
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 0 | 1 | 22 | 13 | 36
Yousef Mutahar | 0 | 4 | 0 | 0 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 53 | 2 | 55
samah Alharby | 0 | 0 | 37 | 5 | 42
Grand Total | 3 | 14 | 135 | 24 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 4
| | Delivery Status | 20
| | Missing items\parts | 1
| | Partial Delivery | 6
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 2
| | Refunds after Return | 2
| | Return Request Initiation | 3
| | System errors | 1
Customer Services Total | | | 43
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Promo Code | 1
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 11
PreSales Total | | | 22
Grand Total | | | 66

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 1 | 3 | 13 | 19
Hasan Nour | 0 | 4 | 0 | 0 | 0 | 4 | 8
Javed Aslam | 7 | 3 | 2 | 4 | 3 | 3 | 22
Asma Salem | 5 | 2 | 2 | 1 | 3 | 3 | 16
Abdulmajeed Alanzy | 0 | 3 | 4 | 2 | 3 | 3 | 15
Khaled Sufian | 11 | 0 | 1 | 1 | 0 | 1 | 14
samah Alharby | 13 | 0 | 4 | 3 | 0 | 1 | 21
Hassan Saeed | 2 | 1 | 4 | 2 | 0 | 0 | 9
Shaha alsubaie | 0 | 0 | 1 | 0 | 0 | 0 | 1
RAMI KASSAM | 19 | 4 | 0 | 0 | 0 | 0 | 23
Grand Total | 59 | 17 | 18 | 14 | 12 | 28 | 148

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 1 | 1 | 3 | 7
Hasan Nour | 0 | 0 | 0 | 2 | 2 | 1 | 5
Asma Salem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Javed Aslam | 4 | 0 | 0 | 1 | 1 | 0 | 6
Abdulmajeed Alanzy | 0 | 0 | 1 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yousef Mutahar | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 2 | 1 | 5 | 6 | 5 | 34

Please feel free to reach out for any further clarifications.