Subject: Daily performance summary for LiveSalesman team for Nov 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Nov 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 14 | 0 | 2 | 20
Abu Sufian | 0 | 2 | 24 | 0 | 6 | 32
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Ankit Kumar | 1 | 5 | 52 | 0 | 0 | 58
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 2 | 0 | 3 | 0 | 8 | 13
Jok Kuol | 0 | 2 | 14 | 0 | 0 | 16
Mohammad Faizan | 0 | 2 | 24 | 0 | 0 | 26
Waseem Ahemad . Khan | 0 | 6 | 31 | 0 | 0 | 37
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 11 | 11
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 6 | 18 | 163 | 6 | 28 | 221

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 25
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 5
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 92
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 4
Live Sales Total | | | 5
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 15
| Other Enquiry | (blank) | 1
| | Offers | 6
| | Payment Methods | 2
| | Store Availability | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| Product Related | Pricing | 1
| | Product Specification | 66
PreSales Total | | | 95
Grand Total | | | 197

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 2 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 3 | 2 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 4 | 0 | 0 | 0 | 0 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 6 | 5 | 3 | 2 | 6 | 24
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 2 | 1 | 2 | 6
Ankit Kumar | 16 | 2 | 1 | 2 | 1 | 5 | 27
RAMI KASSAM | 0 | 0 | 0 | 3 | 3 | 3 | 9
Waseem Ahemad . Khan | 6 | 2 | 4 | 0 | 1 | 3 | 16
Abu Sufian | 3 | 2 | 3 | 3 | 0 | 2 | 13
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 2 | 0 | 0 | 0 | 5
Mohammad Faizan | 6 | 2 | 2 | 0 | 0 | 0 | 10
Grand Total | 36 | 15 | 17 | 14 | 8 | 21 | 111

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 3 | 1 | 0 | 1 | 2 | 11
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 1 | 1 | 1 | 6
Murtaza Kutiyanawala | 3 | 0 | 4 | 0 | 1 | 1 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ankit Kumar | 1 | 0 | 1 | 2 | 0 | 0 | 4
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abu Sufian | 6 | 1 | 0 | 0 | 0 | 0 | 7
Yousef Mutahar | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 24 | 6 | 7 | 3 | 4 | 4 | 48

Please feel free to reach out for any further clarifications.