Subject: Tech Support Candidate - Ricky Malhotra
From: Ricky Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 13:53:20 -0500

| | Tech Support Test

Name | Ricky Malhotra
E-mail | [email-masked]
Phone Number | (91) 8178904951
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension, Gaur City
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Manager Quality and training | | 65000
Previous Employer 1 | Iccs | Manager Quality and training | 13th july'21 | 56813
Previous Employer 2 | Siti Networks | AM customer service | Sep'17 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check internet connection
2. If internet is connected, I will check website address correctly entered or not
3. If website is correctly typed, then I will try to open another website, if another website also not responding, then I will try with another browser
4. I will try to clear cache and cookies
5. If problem not resolve, I will use ping command

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on mobile phone
2. Click on bluetooth link, and turn on the link
3. Switch on Bluetooth speaker
4. Search for Bluetooth nearby Bluetooth devices
5. Select Bluetooth device on mobile phone which needs paired

What according to you makes you a good candidate for customer service or technical support job?

I am bpo professional with 13 years of experience in customer service, so that makes me fit for the role.
I have explored multiple LOBs and process in my span of 13 years which was purely associated with customer service, also I have worked closely on csat and repeat which is directly linked with customer experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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