Subject: Arabic Language Test - Awab Gafar Abdallh Obiad
From: Awab Gafar Abdallh Obiad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 11:28:43 -0500

| | Foreign Language Screening Test

Name | Awab Gafar Abdallh Obiad    /  (0091) 9133843044    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir

We are sorry for the delay

We have sent your order with the shipping company on the same day you placed the order.

The shipping company has made several attempts to reach you, but all attempts failed because your address and phone number are incorrect.

Please contact us to verify your data and we will resend your request while verifying your address and phone number.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir

We apologize for what happened and the quality of the TV cabinet.

We ask you to take clear pictures of the TV cabinet and the location of the scratches, We will provide the photos to the relevant authority

And while we look into it, we will do everything we can, to make our customers happy.

We will do everything we can to satisfy you, and provide the best services to you.

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