Subject: Tech Support Candidate - Nilesh Goswami
From: Nilesh Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 10:17:40 -0500

| | Tech Support Test

Name | Nilesh Goswami
E-mail | [email-masked]
Phone Number | (+91) 9990722888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GAUR CITY-2 , GREATER NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | |
Previous Employer 1 | Bankit services pvt ltd | relationship officer | |
Previous Employer 2 | na | na | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will refresh my webpage. after that i will check my internet connection. in order to troubleshoot will check the domain .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the highest point of the screen.
2.Contact and hold Bluetooth .
3.Tap Pair new gadget. In the event that you don't find Pair new gadget, check under "Accessible gadgets" or tap More. Revive.
4.Tap the name of the Bluetooth gadget you need to match with your gadget.
5.Adhere to any on-screen guidelines.

What according to you makes you a good candidate for customer service or technical support job? | Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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