Subject: Tech Support Candidate - Rajat singh
From: Rajat singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 09:01:34 -0500

| | Tech Support Test

Name | Rajat singh
E-mail | [email-masked]
Phone Number | (+91) 8512878281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | IDS | quality checker | August 04 | 24000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Follow steps below to remove error (www.ndtv.com):
1. Insure internet access on your device, go to wifi settings available on bottom right corner of your screen.
2. If error still occurs, go to the settings menu of your browser.
3. Click on Privacy and security.
4. Click on clear browsing data.
5. Reload the tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker to mobile phone:
1)- Turn on the Bluetooth speaker and go to pairing mood.
2)- Turn on Bluetooth of your mobile.
3)- Go to Bluetooth settings and click on Pair new device.
4)- The name of Bluetooth speaker will appear on your screen.
5)- click on the name and the Bluetooth speakers will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I am always responsive with positive attitude for customers, I take accountability & ownership of the service I am providing , I try to understand Customer issues as a partner and provide best solutions towards the problems. As a person I have a positive personality even in agitated situations. I don't rush to answers unless I have a
perfect understanding of customer's needs and wants.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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